sam k hoy

About Me

Samantha K. Hoy

Experience

• Strong customer happiness scores
• Thorough knowledge of application
• Strong familiarity with integrations and advanced troubleshooting topics

My primary tasks included:

• Answering the phone for two companies

• Managing the front desk and all shared office areas

• Sorting mail; sending and receiving shipments

• Maintaining the filing system for vendors and customers

• Managing customer and vendor accounts

• Logging and processing customer payments, via check, cash, and credit card.

Examples of other tasks I regularly performed:

• Scheduling building maintenance and maintaining stock of all office supplies

• Errands involving banking and vendor accounts

• Drafting, editing and sending important letters/emails to customers and vendors

• Drafting, creating, and distributing marketing materials

• Aiding CEO outside of normal business hours.

In addition to my duties with Electronet, I was also the administrative assistant for HIE Networks, a start-up health information exchange technologies company specializing in regional health information networks in the Tallahassee and Sarasota areas. Duties for HIE Networks included:

• Credentialing and account creation for the regional health information network in Tallahassee, on which Protected Health Information is accessed. I have received HIPAA training. 

• Managing several filing systems, including both digital and paper copies of contracts and agreements.

• Booking airfare and hotels for personnel traveling to conferences.

• Until 2012, taking meeting minutes at Big Bend Regional Health Information Organization board meetings, in addition to managing BBRHIO invoicing, payment processing, and paperwork.

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Part-time and seasonal work, including high-demand customer service tasks, excellent organization and communication skills, and responsible money handling.