Samantha K. Hoy
Currently located in Atlanta, GA
Detail-oriented and efficient technical support agent by day, aspiring ??? by night.
This website as a whole is meant to be an interactive résumé. The current page is essentially my more formal résumé, which includes information about my work experience and skills. My blog is meant to express my personality and interests, as well as to provide a variety of writing samples.
Average Typing Speed: 60 WPM
Microsoft Word: ●●●●● Excel: ●●●●○ PowerPoint: ●●●●○ Publisher: ●●●●○
Adobe Photoshop: ●●●●○ Adobe Illustrator: ●●●○○ Intuit Quickbooks: ●●●○○
Florida State University
Aug 2008 - Aug 2012
Bachelor of Arts (B.A.), English
Concentration in English Literature
Minor in Hospitality Management
Graduated Cum Laude with a GPA of 3.69
Technical Support Agent
The Rocket Science Group
March 2014 – Present
- Strong customer happiness scores
- Thorough knowledge of application
- Strong familiarity with integrations and advanced troubleshooting topics
Electronet Broadband Communications
June 2010 – February 2014
My primary tasks included:
Answering the phone for two companies
Managing the front desk and all shared office areas
Sorting mail; sending and receiving shipments
Maintaining the filing system for vendors and customers
Managing customer and vendor accounts
Logging and processing customer payments, via check, cash, and credit card.
Examples of other tasks I regularly performed:
Scheduling building maintenance and maintaining stock of all office supplies
Errands involving banking and vendor accounts
Drafting, editing and sending important letters/emails to customers and vendors
Drafting, creating, and distributing marketing materials
Aiding CEO outside of normal business hours.
In addition to my duties with Electronet, I was also the administrative assistant for HIE Networks, a start-up health information exchange technologies company specializing in regional health information networks in the Tallahassee and Sarasota areas. Duties for HIE Networks included:
Credentialing and account creation for the regional health information network in Tallahassee, on which Protected Health Information is accessed. I have received HIPAA training.
Managing several filing systems, including both digital and paper copies of contracts and agreements.
Booking airfare and hotels for personnel traveling to conferences.
Until 2012, taking meeting minutes at Big Bend Regional Health Information Organization board meetings, in addition to managing BBRHIO invoicing, payment processing, and paperwork.
Old Navy, Gap Inc.
June 2009 – May 2011
Part-time and seasonal work, including high-demand customer service tasks, excellent organization and communication skills, and responsible money handling.